Frequently asked questions
What is the return policy?
What is the return policy?
We offer a 14-day return policy for your peace of mind. To qualify for a refund, items must be unused and in their original packaging. Please note that customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect. Contact us to start a return.
How do I track my order?
How do I track my order?
Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your delivery at any time.
How can I contact customer support?
How can I contact customer support?
We are here to help! You can email us at info@stownstyle.co.uk or call us at 07908 737286. We aim to respond to all inquiries within 24 hours (Monday to Friday).
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us immediately if you need to make changes. If your order hasn't been processed yet, we will do our best to modify it. However, once an order is dispatched, we cannot change the details or cancel it.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.