Candles

Frequently asked questions

We offer a 14-day return policy for your peace of mind. To qualify for a refund, items must be unused and in their original packaging. Please note that customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect. Contact us to start a return.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your delivery at any time.

We are here to help! You can email us at info@stownstyle.co.uk or call us at 07908 737286. We aim to respond to all inquiries within 24 hours (Monday to Friday).

Please contact us immediately if you need to make changes. If your order hasn't been processed yet, we will do our best to modify it. However, once an order is dispatched, we cannot change the details or cancel it.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.